At Makhfi, we strive to ensure our customers' satisfaction with their purchases from our online store. Here are our refund policies for specific situations:
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Return of defective or damaged products: If you receive a defective or damaged product, we offer you the option of return and full refund of the purchase price. To be eligible, you must report the problem within [number of days] days of receiving the product and provide proof of the defect or damage.
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Change of Mind Return: If you change your mind about your purchase, we accept returns for a partial refund of the purchase price. To be eligible, you must return the product in its original, unused condition and bear the return shipping costs.
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Order Cancellation: If you wish to cancel an order before it has been shipped, we will do our best to stop shipping and process a full refund of the purchase price. However, if the order has already been shipped, you will need to follow the return process to get a partial refund.
Return and refund process:
- To initiate a return and refund, please contact our customer service within [number of days] days of receiving the product.
- Provide the necessary information, including order details, reason for return, and any required evidence.
- Our customer service team will provide you with additional instructions on the return process and shipping address.
- Once we receive the returned product and verify its condition, we will process the refund within [number of days] business days.
Note that:
- Original shipping charges are non-refundable, unless the reason for the return is a defective or damaged product.
- We reserve the right to refuse a return if the product does not meet the stated criteria.
If you have any questions or concerns about our refund policies, please do not hesitate to contact our customer service through the contact methods provided in our online store.
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